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Language: English
Responsible Gaming
Getting Started
Is online gambling legal?
How old do I need to be to play?
How do I get started playing at Jups.io?
What devices can I use to play?
Do I need to download the casino?
Is Jups.io VPN Friendly?
What if I have forgotten my email/password?
May I register more than one account?
Can I use several currencies on one account?
Can I play without creating an account?
What should I do if I encounter technical issues while playing?
Bonuses and Promotions
Are there any bonuses for new casino players?
Do you have any bonuses for Sportsbook?
How do I get bonuses?
Do you offer no-deposit bonuses for new players?
I made a deposit but didn’t get the bonus. Why?
What is a free spin?
What is cashback?
Are there any wagering requirements for the bonuses?
Where can I find a list of all current promotions?
Can I combine multiple promotions?
Are there any loyalty programs for frequent players?
Can I withdraw my bonus funds immediately?
What happens if I forget to claim a bonus?
How does Jups.io Cashback work?
When will my cashback be credited?
Does spending my cashback contribute towards earning more cashback?
Payment Methods
What payment methods are available for deposit?
How do I know which cryptocurrency to choose for deposits?
How long does it take for a deposit to reflect in my account?
What are the minimum and maximum amounts for deposit?
Are there any daily/weekly/monthly deposit limits applied?
Do I have to pay transaction fees for the deposit?
Can I purchase crypto via your site?
Can I convert to other crypto while I deposit?
What should I do if my deposit fails?
Withdrawal Methods
What payment methods are available for withdrawal?
How long does it take to process a withdrawal?
Do I have to pay transaction fees for withdrawals?
What are the minimum and maximum amounts for withdrawal?
What happens if my withdrawal request exceeds the limit?
Are there any wagering requirements for the deposited amount?
Can I convert to another currency for withdrawal?
Can I cancel my withdrawal request?
Using Crypto for Playing
What is cryptocurrency?
What are the advantages of using crypto for playing at an online casino?
Is it safe to use cryptocurrency?
How to get and deposit with crypto?
How to withdraw cryptocurrency?
What are the best coins for playing?
Are there any specific wallets you recommend for crypto transactions?
Games and Providers
What games can I play at Jups.io?
What game providers do you have?
Are there any Jackpot Slots?
Will new games be added regularly?
Are the games fair?
Can I play any games for free?
Do you provide any Provably Fair games?
Can I access games from my mobile device?
Are there any restrictions on which games I can play?
Security and KYC
Is KYC mandatory?
Is my data protected?
When is the KYC procedure activated?
What documents will I need to provide to complete the KYC requirement?
How do I submit the documents for verification?
How long does it take to check and approve my documents?
What happens if I don’t complete the KYC process?
Why are my documents being rejected?
Support
What should I do if I have a problem with my account?
What are your support hours?
How can I contact customer support?
How quickly can I expect a response from customer support?
Do you offer support in multiple languages?
Can I provide feedback about my experience?
Affiliates
Do you have an affiliate program?
Are there any specific requirements to join your affiliate program?
Responsible Gambling
What is responsible gambling?
How do I know if I have a gambling problem?
What measures are in place to promote responsible gambling?
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